Hosting and Support

At Loud Canvas Media, we:

• Guarantee that your site will be up and running--100% of the time! We have dedicated hosting* and dedicated DNS servers to ensure this.
• Provide you access to our CMS (content management system) so you can instantly edit/add/remove content yourself. [Excludes Basic Hosting Package]
• Provide email accounts for you and your employees.
• Maintain and perform nightly backups of your database.
• Provide enough diskspace to host all your files. (1000mb)
• Provide enough bandwidth to handle your customer traffic. (5000mg/mo)
• Create and host email for up to 50 addresses for your domain.
• Will be on call to answer any questions/concerns/issues you have with your website.

About Our Hosting

Loud Canvas Media hosts client website [its files and database(s)] on our dedicated servers located in San Antonio, TX (on the Peer 1 network). These servers are monitored 24/7 by on-site staff--which allows LCM to ensure our "100% guaranteed uptime" promise.

Server Specs  Linux Powerline Server 64-2 + cPanel  Monthly Transfer: 2000 GB  Operating System: CentOS 4.4  Processor: AMD Athlon 64 3500+ Skt939 Processor  Memory: 2 GB  Port Speed: 100 Mbit Port

Server Capabilities/Features  cPanel Access (if desired)  FTP Access (without CMS)  CRON support  SSL Support  Dedicated IP (if needed/desired)

(Full list of [boring] server specs available here: Click here)

By hosting the site with LCM you are granted license to our Content Management System (CMS). Hosting is mandatory if you wish to use our proprietary CMS. (FTP access is restricted with CMS installed)

SITE BACKUPS
Backups of your data and files are performed nightly and weekly, respectively. This is an automatic process. If at any time your data should become corrupted or needs to be restored for any reason, our support personnel will handle such issues immediately. [to date, data integrity or corruption has never has occurred on our servers]

EMAIL
Though you may keep your existing ‘email system’ in place if desired, LCM does choose to leverage Google Apps to maintain/host your email. As such you will have the ability to utilize the award-winning and widely-used “gMail” web application for the viewing of your email (via the web). You also have the option of using desktop applications such as Thunderbird or MS Outlook to interface with your mail via a mail client.

WEBSITE ANALYTICS / REPORTS
At the launch of your new website you will have instant access to day-to-day analytics reports. These will indicate who your visitors are, where they are coming from, and how long they visit your site (among many other things). LCM utilizes the “Google Analytics” online software to facilitate this reporting. Certain employees or “site admins” will have direct access to these reports.

DOMAINS
We can purchase and maintain any/all domain names on your behalf—or transfer pre-existing domains to our account with domain provider DirectNIC (www.directnic.com). You still retain total control (and ownership) of your domain(s) but without the hassle of maintenance. Annual renewal fees are included with your Hosting/Support fees.

SECURITY
At Loud Canvas Media we place the integrity of our customer data in the highest regard. All precautions are taken to ensure your sensitive data is not lost, stolen, or mutilated (by online hackers, hacking attempts, unauthorized users, etc). We employ Security and Monitoring software on our servers to protect against attacks. In addition we have a firewall setup to block IP addresses of malicious online users. Four subsequent, failed username/password attempts result in automatic blocking of web-persons.

To date, we have never had an account on our servers compromised or client data lost. In the case of any security, performance, or data-integrity issues, our staff will be immediately accessible to ensure the site (and/or content) is restored immediately!

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